Internet Banking

Internet Banking with Bank of Franklin is secure, easy, and makes life simple.  When you sign up for our convenient BillPay service, you may never have to write another check or buy a stamp!

Why should I use Internet Banking?

Millions of people worldwide are enjoying the freedom, convenience, and security of online banking.  There are several benefits.  You can access your account 24-hours a day, 7-days a week from anywhere that you have Internet access. You can view account balances, transfer funds, make loan payments, view transactions, and even pay your bills with our BillPay Service.

How much does Internet Banking and BillPay cost?

Both of these services are absolutely FREE for Bank of Franklin customers.

How do I enroll for Internet Banking?

Enrolling for Internet Banking is as easy as clicking here and completing our enrollment form.  Once you complete the information, it is automatically forwarded to us and an Internet Banking Specialist will review your information. Within 2 business days, you will receive an email confirming your enrollment.

Helpful tips for the enrollment process:

  • Be sure to have your account numbers available. You will be asked to provide these during the enrollment process.
  • You will be asked to create a “Preferred User ID” and “Password”.  Your user ID and password need to be unique to you and difficult for another party to guess. Avoid birthdays and social security numbers. Be sure to remember your user ID and password because you will need them each time you access Internet Banking.
  • At the end of the enrollment process you will receive a confirmation number. Please write this number down in case you have questions concerning your enrollment.

I received my confirmation enrollment email. Now what?

For security purposes, we require you to register each device (PC, tablet, cell phone) you use to access our online banking services. You will be required to enter a secure access code in order to register a device and complete your login request.

Upon your initial login to Internet Banking, you will be directed to a webpage which lists the contact numbers you provided during the enrollment process. In order to receive and verify the security code, you will be prompted to choose a contact preference from the list of numbers.    If you choose to receive a phone call, the system will direct you to a screen which provides the five-digit, security code. You will then be asked to speak or key enter the code in to the phone. If you choose to receive an SMS text message, the security code will be delivered to you in text format, and you will be prompted to key enter the code in to the device you wish to register. Once the security code has been verified, your device will be registered, and you will be directed to a screen that prompts you for your password. Once the correct password is entered, you will be logged into your Internet Banking account. 

Can I view a demo of your Internet Banking product?

Sure! Just click here and choose the “Take a test drive” button.

How does BillPay work?

Bill Pay allows you to submit bill payments online. No more writing checks or buying stamps! You can pay virtually anyone, anytime, anywhere within the United States. You set up your own list of payees and enter the amounts to pay each month. You can also set up recurring payments. Payments are done both electronically and by paper drafts. Arrival times are different depending on the location of the payee. Estimated times are shown for each payee when a bill is initiated.

How do I enroll for the BillPay service?

After logging into Internet Banking, click on the “Bill Payment” link at the top of the screen.  Accept the terms and conditions and your enrollment will be processed in 2 – 3 business days.

What should I do if I forget my login and password?

Please contact us during normal business hours at 601-384-2305 and ask to speak to an Internet Banking Specialist. We will be happy to help you.

Managing Your Account with Account Alerts

The Account Alerts Page displays existing account alerts and allows you to add or delete alerts. Access this function from the Account Detail page. The system supports three types of Alerts - Balance Alerts, Date Alerts and Transaction Alerts.

To use this option:
  1. On the Account Summary page, click on the link for the account that has the item you want to correct.
  2. On the Account Detail page, select the 'Account Alerts' link either from the navigation bar, the left hand frame or by using the 'mouse-over' function. The Account Alerts page displays.
Adding a Balance Alert
  1. Click the Add an Alert button on the Account Alerts page. The page refreshes to display the Add Alert fields.
  2. Choose the Account from the drop down list.
  3. Select 'Balance' from the Alert Type drop down list and click Continue.
  4. Select the Balance type (Current or Available) from the drop down list.
  5. Indicate If Balance Is (Greater than, Less than, Greater Than or equal to, Less Than or Equal to, or Equal) from the drop down list.
  6. Indicate the dollar amount for the Limit.
  7. Click the Save button to save the new alert.
  8. Click the Cancel button to return to the Account Alerts list.

Adding a Date Alert for a Loan

  1. Click the Add an Alert button on the Account Alerts page. The page refreshes to display the Add Alert fields.
  2. Choose the Loan Account from the drop down list.
  3. Select 'Maturity/Next Payment Date' from the Alert Type drop down list and click Continue.
  4. Select the 'Advance Warning Days' from the drop down list.
  5. Click the Save button to save the new alert.
  6. Click the Cancel button to return to the Account Alerts list.

Adding a Transaction Alert

  1. Click the Add an Alert button on the Account Alerts page. The page refreshes to display the Add Alert fields.
  2. Choose the Account from the drop down list.
  3. Select 'Transaction Type' from the Alert Type drop down list and click Continue.
  4. Select the Transaction Type from the drop-down list. Note: Select any combination of Transaction Type, Check Number, and Amount. If 'Amount' is chosen, then the 'If Amount is' field is required, and vice versa.
  5. Enter the check number.
  6. Select either 'Equal To' or 'Greater Than' from the 'If Amount is' drop-down list.
  7. Enter the amount.
  8. Click the Save button to save the new alert.
  9. Click the Cancel button to return to the Account Alerts list.
Editing an Account Alert
 
  1. To modify an existing alert, select the alert on the Account Alerts page.
  2. Modify the displayed information and click the Save button.
  3. The screen is refreshed and the alert is displayed with the modified information.

Deleting an Account Alert

  1. Click the Delete box(es) beside the alert(s) to delete on the Account Alerts page.
  2. Click the Delete Marked Alerts button.
  3. Click OK in the confirmation box or click Cancel to cancel the deletion and return to the Account Alerts page.
 

 

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