Internet Banking

Internet Banking with Bank of Franklin is secure, easy, and makes life simple. When you sign up for our convenient Bill Pay(online bill payment) service, you may never have to write another check or purchase another stamp!

How much does Internet Banking and Bill Pay cost?

Both of these services are absolutely FREE for Bank of Franklin customers.

How do I enroll for Internet Banking?

Enrolling for Internet Banking is easy. Click on the Internet Banking Login box on our homepage and click on “Enroll Now”.  Once you enter the requested information, the enrollment form is automatically forwarded to us, and an Internet Banking Specialist will review your information. Within two (2)business days, you will receive an email confirming your enrollment.

Helpful tips for the enrollment process:

  • Be sure to have your account numbers available. You will be asked to provide these when completing the enrollment form.
  • To ensure a seamless process, please complete the enrollment form exactly as you remember your account information to be listed in Bank records. Please reference your account paperwork, a copy of which should have been given to you when you initially opened your account at the Bank of Franklin.
  • At the end of the enrollment process you will receive confirmation that your information has been forwarded to an Internet Banking Specialist. Please keep this confirmation in case you have questions concerning your enrollment.

I received my confirmation enrollment email. Now what?

You should now be ready to access the Internet Banking site using the 12-digit ID number provided and password provided in the email confirmation. 

Initial Log In

At first log in, you will be required to review and agree to the terms of our Online Agreement. You will also be prompted to create a new password. To change your Internet Banking password, you must enter the current password provided in your confirmation email and then enter the new password twice to confirm accuracy. You may also change the 12-digit ID number to a log-in alias or nickname. Please note, the alias, or nickname, is interchangeable with the 12-digit ID.

You will then be required to select a watermark image. This image will appear at all future logins and on all pages within Internet Banking. When you enter your 12-digit ID or alias, the watermark is your confirmation that you are logging into our genuine Internet Banking website and not a fraudulent one.

Security Question Selection

For security reasons, you will be asked to select three security questions from a drop-down list. These questions and the answers that you provide will be used to verify your identity in the future if needed. Please note, your answers to the security questions are not case-sensitive. Once the verification screen appears, you may edit the questions and answers, or you may confirm to save them as they are.

Personal Information Page

After you have selected and answered the security questions, you will be directed to a personal information page on which you will be required to enter a valid email address. This page also directs you to construct a password reset question and answer both of which will be used as a prompt for future password resets. Please remember,the answer for the password reset question is case-sensitive.

How does Bill Pay work?

No more writing checks or buying stamps! Bank of Franklin’s Bill Pay Service provides a simple and safe online option to remit bill payments or to send money to another person. You can pay virtually anyone, anytime, anywhere within the United States. You have the option to set up your own list of payees and enter the amounts to pay each month. You may also set up recurring payments. Your payments are processed both electronically and by paper drafts. Payment arrival times are different depending on the location of the payee,and the estimated arrival times are shown for each payee when a payment is initiated.

How do I enroll for the Bill Pay service?

After logging into Internet Banking,click on the “Bill Pay” link at the top of the screen. After you review and accept the terms and conditions, you are ready to send payments! You may add new payees or modify your current list of payees by following the prompts on the webpage.

What should I do if I forget my login and password?

Because you created a password security question and answer during the initial log-in phase, you can select the Password Reset option on the log in page. Please note, the password reset answer is case sensitive and should be entered exactly as it was entered during the initial setup. If you cannot remember your password reset answer, you may contact us during normal business hours and ask to speak to an Internet Banking Specialist. We will be happy to assist you!

Managing Your Account with Account Alerts

Alerts are an excellent way to stay aware of activity on your account. You may set an alert to be received upon log in as a display on the home page or the accounts listing page. Alerts may also be received in an email. Our system supports four (4) types of Alerts: 

  1. Event Alerts are used as notification of account activity such as incoming ACH credits and debits,failed transfers, and the receipt of incoming wires.
  2. Balance Alerts are used as notification of when an account goes above or below a specified balance.
  3. Item (or transaction) Alerts are used as notification that a specific item number has cleared or posted to the account.
  4. Personal Alerts are used as a reminder of a self-defined message on a specific date.
  5. Balance and event alerts remain active until deleted. Item and personal alerts are automatically deleted once the alert has been generated and viewed.

Getting Started

Under the Settings tab, select the Alerts option. The Account Alerts page displays existing account alerts and allows you to modify those alerts as you see fit. You may also add a new alert or modify or delete an existing alert from this page.

Adding an Event Alert

  1. Click the Events link on the Account Alerts page. The page refreshes to display a listing of the account activities for which an Event Alert may be created.
  2. Next to each activity, there is an Alert Type option. Select the Email option to have the alert emailed to you or select the Login option to have the alert appear on the home page or accounts listing page when you log in to Internet Banking.
  3. Click the Submit button to save the new alert.
  4. If you have elected to receive the alert via email, you will be prompted to verify the email address on file. Click Accept.
  5. The screen is refreshed, and the alert is displayed on the Account Alerts page.

Adding a Balance Alert

  1. Click the Balance link on the Account Alerts page. The page refreshes to display the Balance Alert fields.
  2. Select the Email option to have the alert emailed to you or select the Login option to have the alert appear on the home page or accounts listing page when you log in to Internet Banking.
  3. From the drop down menu, select the account for which you would like to receive the alert.
  4. Select whether the alert should be issued if the balance is Above or Below the indicated dollar amount.
  5. Indicate the dollar amount for the Limit.
  6. Click the Submit button to save the new alert.
  7. If you have elected to receive the alert via email, you will be prompted to verify the email address on file. Click Accept.
  8. The screen is refreshed, and the alert is displayed on the Account Alerts page.

Adding an Item Alert

  1. Click the Item link on the Account Alerts page. The page refreshes to display the Item Alert fields.
  2. Select the Email option to have the alert emailed to you or select the Login option to have the alert appear on the home page or accounts listing page when you log in to Internet Banking.
  3. Enter the item, or check, number.
  4. From the drop down menu, select the account from which the item is to clear.
  5. Click the Submit button to save the new alert.
  6. If you have elected to receive the alert via email, you will be prompted to verify the email address on file. Click Accept.
  7. The screen is refreshed, and the alert is displayed on the Account Alerts page.

Adding a Personal Alert

  1. Click the Personal link on the Account Alerts page. The page refreshes to display the Personal Alert fields.
  2. Select the Email option to have the alert emailed to you or select the Login option to have the alert appear on the home page or accounts listing page when you log in to Internet Banking.
  3. Select the date on which you wish to be notified of the alert.
  4. Enter the alert message.
  5. Click the Submit button to save the new alert.
  6. If you have elected to receive the alert via email, you will be prompted to verify the email address on file. Click Accept.
  7. The screen is refreshed, and the alert is displayed on the Account Alerts page.

Editing Account Alerts

  1. From the Account Alerts page, select the Edit link beside the alert you wish to change.
  2. Modify the displayed information and click the Submit button.
  3. If you have elected to receive the alert via email, you will be prompted to verify the email address on file. Click accept.
  4. The screen is refreshed, and the alert is displayed with the modified information.

Deleting Account Alerts

  1. From the Account Alerts page, select the Delete option beside the alert you wish to remove.
  2. The screen is refreshed, and the alert is no longer listed on the page.