As a BankPlus customer, you’ve come to expect exceptional personal service. As the McComb BankPlus branch becomes Bank of Franklin, you can expect that same commitment from a community bank that has proudly served Mississippi for over a century. Our goal is to ensure your transition is seamless as you become part of the Bank of Franklin family.

 

Bank of Franklin shares BankPlus’s community based, customer-focused philosophy. We believe in building long-lasting relationships, serving with integrity, and putting people first. You’ll continue to see the same friendly faces you’ve come to know and trust—your local team is not going anywhere.

 

While the current branch location will be closing, the employees will be moving with us to our new, state-of-the-art facility on Apache Drive. This modern branch has been designed to better serve you with improved convenience, comfort, and technology.

 

As a Bank of Franklin customer, you’ll enjoy modern banking services, the latest digital tools, and the personal attention only a community bank can provide. In addition to McComb, Bank of Franklin operates branches in Brookhaven, Meadville, and Natchez for your convenience.

 

Welcome to Bank of Franklin. We look forward to serving you and building a strong relationship for many years to come.

 

Friday, March 20 – Monday, March 23

During conversion weekend, some services may be periodically interrupted or not available. We apologize in advance for any inconvenience. We anticipate the systems conversion timeline will last from 5 p.m. on Friday, March 20, through the end of day Monday, March 23. To prepare for any downtime, consider obtaining extra cash or additional forms of payment to use over that weekend

 

BRANCHES
• March 20 (Friday) BankPlus Branch will close at 2 pm.
• March 23 (Monday) Branch employees will move to the Bank of Franklin location at 511 Apache Drive.

 

DEBIT CARDS
• Early March Your new Bank of Franklin MasterCard® debit card should arrive. Please activate your card and set your PIN for future use. If you do not receive your card by March 20, contact Bank of Franklin at 601.384.2305 to have one printed locally or sent to you.

 

• 5 p.m, March 20 (Friday) Begin using your Bank of Franklin MasterCard® debit card once it has been activated.
• 7 a.m. March 21 (Saturday) BankPlus Visa® debit cards will become inactive and should be cut up.

 

BankPlus Online Banking will become unavailable at 7 p.m. on Friday, March 20. Bank of Franklin Online Banking and Mobile App will be available at 9 a.m. on March 23. Usernames in the Bank of Franklin applications will be the same as in the BankPlus applications and the initial password will be the last 4 digits of TIN/SSN and must be changed at first login.

All payments scheduled through Sunday, March 22, will process through the current BankPlus Bill Pay system. If a payment has been scheduled for March 23 and beyond, Bank of Franklin will be processing the payment. On March 23, we do recommend you log into Bank of Franklin Online Banking and validate that scheduled payments are pending within the Bank of Franklin Bill Pay system.

The free Bank of Franklin Mobile Banking app delivers the convenience and power you need to stay on top of your finances.

 

With a couple of quick taps, you can:

• View account activity
• Deposit checks
• Pay bills
• Check balances
• Transfer funds between Bank of Franklin accounts
• Make External Transfers

 

IN EARLY MARCH 2026
Your new Bank of Franklin MasterCard® debit card will arrive. Please activate your card and set your PIN for future use.

MARCH 20 (Friday)
At 5 p.m. begin using your Bank of Franklin MasterCard® debit card once it has been activated and a PIN has been established.

MARCH 21 (Saturday)
BankPlus Visa® debit cards will become inactive at 7 a.m. at which time you should cut up your BankPlus card.

INSTANT‑ISSUE DEBIT CARD
Lost, stolen or damaged card? Get a new one within minutes at your nearest Bank of Franklin location after conversion.

CONTACTLESS PAYMENTS
Your Bank of Franklin MasterCard® debit card is a contactless card and fully functional with the virtual wallet in your smartphone or smartwatch. Simply add your debit card to Apple Pay® or Google Pay.

MOBILE BANKING APP
Monitor and control your debit card with
Mobile Alerts — with features like Card Controls and Transaction Alerts. Visit your app store to get started.

CARD CONTROLS
Use the Brella App to set limits and specific transaction types — such as ATM, online or international — to allow only certain types of transactions. Instantly suspend your debit card if it’s lost or stolen and easily reactivate it with the click of a button.

TRANSACTION ALERTS
Receive alerts when a purchase exceeds a specified amount. You can also receive alerts when your debit card is used online, internationally, at an ATM and more.

 

FOR LIVE CUSTOMER SUPPORT, Beginning March 23, 2026, contact Bank of Franklin at 1-601-384-2305. For assistance prior to March 20, 2026, call BankPlus at 1-888-811-PLUS (7587).

 

Who We Are
Since 1912, the Bank of Franklin has been guided by the core principles of Commitment, Leadership, and Vision; delivering safe, sound, and customer-focused financial services. A cohesive management team emphasizes efficiency, exceptional service, and strategic growth while preserving our identity as an independent community bank. Our humble beginnings continue to remind us that personal, professional service remains the foundation of all we do. This branch acquisition is another example of our commitment to the communities we serve.

Our Core Purpose
To promote community development by providing financial products and services that improve the social and economic conditions of the residents of, and businesses located in, the communities that we serve.

Our Vision
To exceed customer expectations through strong leadership and well-trained customer-focused employees.

Our Values
• Integrity
• Commitment to Customers
• Commitment to Employees
• Teamwork
• Customer Trust

 

BRANCH LOCATIONS
Beginning March 23, 2026, you’ll be able to bank at any Bank of Franklin location. For hours and to find your nearest branch, click HERE.

 

 

 

ACCOUNTS
Will there be any disruption in my banking services during the conversion?
During conversion weekend, some services may be periodically interrupted or not available. We apologize in advance for any inconvenience. We anticipate the systems conversion timeline will last from the end of the business day (5 p.m.) on Friday, March 20, through the end of day Sunday, March 22. To prepare for any downtime, consider obtaining extra cash or additional forms of payment to use over that weekend.

Will my account number(s) remain the same?
Yes. Your account numbers will remain the same for all accounts.

Will I receive a new debit card?
Yes. You will receive a new Bank of Franklin MasterCard® debit card with a new number in early March. You will need to activate your card and set your PIN for use after COB of Friday, March 20.

Will my scheduled recurring payments remain active with my new Bank of Franklin MasterCard® debit card?
No. Any scheduled recurring payments set up with your BankPlus debit card will need to be updated with your new Bank of Franklin MasterCard® debit card on or after March 20.

 

Will there be any disruption with existing ATMs?
Yes. BankPlus ATMs will no longer accept ATM deposits as of 5 pm on March 20, 2025.

 

ONLINE AND MOBILE BANKING
Does Bank of Franklin offer online banking, and how will I log in?
Yes, Bank of Franklin offers online banking. If you’re a current BankPlus online banking user, use your same username to access Bank of Franklin Online Banking. Your password will be the last four digits of your Social Security number and must be changed on first login.

Will I need to re-enroll in online banking?
No. You will not have to re-enroll in online banking. Your accounts will transfer to the Bank of Franklin Online Banking platform.

Will my current bill pay vendors automatically convert to Bank of Franklin Bill Pay?
Yes. Your current bill pay vendors will transition to the Bank of Franklin Bill Pay system.

Will the bill payments I have set up automatically process over the transition weekend?
All payments scheduled through Sunday, March 22 will process through the current BankPlus Bill Pay system. If a payment has been scheduled for March 23 and beyond, Bank of Franklin will process the payment. On March 23, we recommend you log into Bank of Franklin Online Banking and validate that scheduled payments are pending within the Bank of Franklin Bill Pay system.

Will I still be able to use Zelle after the conversion?
Zelle will be offered through the Bank of Franklin Mobile Banking app only beginning in early April 2026. To use Zelle after the system conversion, you will need to re-enroll within the app. Please note that your Zelle history and contacts will not transfer, so consider saving this information before the conversion.

 

Will there be any disruption of mobile banking services?
Yes. The BankPlus app will become unavailable at 8 p.m. on March 20. To access your Bank of Franklin account via the mobile app, you will need to download the Bank of Franklin Mobile Banking app and register for access.

Can I still make mobile deposits?
You may continue to make mobile deposits through your BankPlus app until COB on March 20. Once you have access to the Bank of Franklin Online Banking system and Mobile Banking app, you will have the ability to make mobile deposits to Bank of Franklin.

DEPOSITS
What will happen to my direct deposit of payroll or Social Security payments coming into my account?
There will not be any disruption of direct deposits into your new Bank of Franklin account(s). Your account numbers will remain the same, however, you will have to change the routing number on any payroll or Social Security payments to 065304327 within 60 days to continue to receive them.

 

Are my deposits with Bank of Franklin FDIC insured?
Yes. There are no changes in FDIC coverage.

AUTOMATIC DEDUCTIONS
Will Bank of Franklin continue to automatically deduct payments, bills and external loan payments from my account?
If the automatic payment was set up through ACH or direct transfer, then it will continue to be processed without any additional action. If the payment was set up using a debit card, you will need to reestablish the payment with your Bank of Franklin MasterCard® debit card after the completion of the system conversion on March 23.

 

CREDIT CARDS
Can I use my BankPlus credit card?
Yes. You may continue to use your BankPlus credit card after conversion.

STATEMENTS
Will I receive a final BankPlus statement?
Yes. Your final BankPlus statement will be processed end of day Friday, March 20.

Will there be any changes in the delivery of my account statement?
Yes. The schedule of when you receive your account statement may change. Your first Bank of Franklin statement will be processed on March 31. Thereafter, all statements will be processed on the last day of the month.

IRA
Will my IRA account change?
No. The terms of your IRA will remain the same.

BRANCHES
When can I start using Bank of Franklin branches?
Please continue to only use BankPlus branches through close of business Friday, March 20. At that time the BankPlus McComb branch will close permanently. On Monday, March 23, you will find your familiar, former BankPlus, staff members at Bank of Franklin's new state-of-the-art, building at 511 Apache Drive, McComb, MS 39648.

Will the business hours at my branch change?
Yes. Hours of operation at Bank of Franklin branches are Mon - Thu, 9 am - 4:30 pm, Fri 9 am - 5:30 pm.

Who can I contact for assistance after March 20?
Contact Bank of Franklin by calling 1-601-465-0700 or 1-601-384-2305.

 

CDs
Will there be any changes to the interest rate of my existing certificate of deposit (CD)?
No. The terms of your CD will remain the same.

CHECKS
Can I use my current checks or deposit slips?
Your BankPlus checks will continue to process for up to 60 days after the conversion. However, pre-printed BankPlus deposit slips will not be accepted at Bank of Franklin locations. Please contact Bank of Franklin at (601)384-2305 to order your new Bank of Franklin checks.

LOANS
Are there any changes to the terms of my loan(s)?
No. The terms of your loan(s) will remain the same.

How do I make loan payments?
Loan payments can be made to Bank of Franklin on or after March 23, in the following ways: at a branch, online or via telephone at 1-601-384-2305.

Will Bank of Franklin continue to automatically debit my deposit account for my loan payment?
Yes.

Will my loan account number remain the same?
Yes.

SAFE DEPOSIT BOX
Will I still have access to my safe deposit box?
No. You will need to make arrangements to close your safe deposit box and remove its contents prior to March 20, 2026. Safe deposit boxes are available in Bank of Franklin's Brookhaven and Meadville branches.

 

MISCELLANEOUS
What is the Bank of Franklin routing and transit (ABA) number?
The Bank of Franklin routing number is 065304327.

Will there be any changes to incoming ACH transactions or incoming wire transfers?
Bank of Franklin will continue to receive all incoming ACH debits and credits using the existing BankPlus routing numbers for up to 60 days. Following the system conversion on March 20, all incoming wire transfer requests should be sent to routing number 065304327.

Who should I contact for questions?
Until 7 p.m. on March 20, contact your local BankPlus representative or Customer Service at 1-888-811-PLUS (7587). After the conversion date of March 20, please contact Bank of Franklin Customer Service at 1-601-384-2305 or the local branch at 1-601-465-0700.

Will there be any disruption in my telephone banking?
Yes. As of 5 p.m. March 20, you will no longer be able to access the BankPlus telephone banking system. After the systems conversion on March 23, you will need to enroll in Bank of Franklin iTalk at 1-601-384-4806.